Author Archives: Jim Olsztynski

About Jim Olsztynski

Jim Olsztynski has been a trade magazine editor and writer since 1977. He writes a monthly column titled “Smart Business” that appears in several contracting magazines, including National Driller, Roofing Contractor, Walls & Ceilings and SNIPS. You may recognize him from his appearance as a plumbing industry spokesperson for the History Channel’s Modern Marvels program titled: “Arteries of Civilization: The History of Plumbing.”

In A Pinch, Try Customer Service

Crisis shouldn’t be the spur, but better late than never. A Wall Street Journal article from a couple of summers ago caught my eye. Titled “Customer Service as a Growth Engine,” the article described efforts by large organizations such as … Continue reading

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