Category Archives: Human Resources

Dumb Systems Torture Team Members

I travel a lot.  I appreciate when the hotel staff does a great job of making me comfortable.  Sometimes I don’t need a lot of care, so I will place the “Do Not Disturb” sign on the door.  Recently, after … Continue reading

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To Build a Rockin’ Culture…Skip the Pep Talk

I am blogging on behalf of Visa Business and received compensation for my time from Visa for sharing my views in this post, but the views expressed here are solely mine, not Visa’s. Visit http://facebook.com/visasmallbiz to take a look at the reinvented … Continue reading

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The Worst Career Advice Ever

Recently, Mike Rowe, the Dirty Jobs Dude, was a guest on Bill Maher’s HBO show Real Time.  He was talking about his latest adventure, Profoundly Disconnected, a program to help connect those looking for great careers with real, albeit sometimes dirty, … Continue reading

Posted in Building the Team, Business Planning, Contractors, Employees, Getting it Done, Hiring, Human Resources, Making a Business Plan, Organizational Chart, Plumbers, The Bare Bones Biz Plan, The Challenge, Time Management, Training | Tagged , , , , , , , | Leave a comment

Tips For Hiring the Right Employee

 “I just can’t find good employees.  Nobody wants to work for a dollar anymore.   Thank goodness for Joey.  He’s my top producer.  Customers love him and he delivers top sales every month.  If I could clone him, I would!  He … Continue reading

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How to Hire A Rockin’ Team in ONE Day

“I just can’t find good people.” I hear that a lot. How about you? Have you ever uttered that in a moment of desperation? Wouldn’t it be cool if you could magnetize, hire and orient your best team ever in … Continue reading

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Are you encouraging texting and driving?

Here’s a pic of me and Jerod, elbow deep in a furnace.  Jerod is everything you look for in a technician…nice, polite, skilled, ethical and ambitious.  He deeply cares about his customers and fellow team members.  Jerod just graduated from … Continue reading

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Should He Stay or Go?

Even as you read the title of this blog, did someone come to mind?  Is it time to decide about the person “on the bubble?” Jack Welch, former CEO of General Electric, was asked at the end of his remarkable … Continue reading

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How to Look Discouragement in the Eye

In business, you will have days where the plan, well, just takes too long. Or you have unexpected road blocks. No worries! That’s where the good stories come from. And, that’s when you count on your success skills to help you overcome disappointment and … Continue reading

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What NOT to Say

Have you seen the TV show, What Not To Wear?  In one hour, they perform a fashion and grooming make-over on a disheveled woman (baggy sweats at the mall) or a way-too-casual man (tank top out to dinner.)  The show … Continue reading

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Take It Like a Duck

“You have to ride along with Ricky.  Ricky is a bad apple.  He has an attitude problem that is infecting the whole team.” Naturally, I couldn’t wait to hop in the truck. Sure enough, Ricky started in on the company, … Continue reading

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