Why Women Make 77% of What Men Make

No more secrets.  Owner Susan at Allied Plumbing & Heating has created transparent pay levels for the Techs and they appreciate the honesty and clarity.  Now, they know what they need to do to move up the ladder. Pretty cool! (And, nice pic of the two of us on Ride Along Day last week!)

I’ve been playing with this idea for the last 20 years.  The sealed envelope thing has permitted a lot of unfair play. What is the big secret? As an employee, everywhere I have ever worked, we knew what others made, even if it wasn’t fair and wasn’t openly discussed. It dawned on me that women wouldn’t be making 77% of what men make doing the same jobs if the salary and wage scales were transparent. I was deeply influenced by Jack Stack’s books The Great Game of Business and A Stake in the Outcome, too.  What if we just got REAL about the compensation and bonus opportunities? […]

By |August 11th, 2014|Building the Team, Employees, Human Resources|0 Comments

Dumb Systems Torture Team Members

I travel a lot.  I appreciate when the hotel staff does a great job of making me comfortable.  Sometimes I don’t need a lot of care, so I will place the “Do Not Disturb” sign on the door.  Recently, after having done so, I hopped in the shower.  At which point someone started knocking on my hotel room door.  They didn’t stop until I got out of the  shower, put on the hotel robe, and answered the door.

It was the housekeeper.  “Would you like me to make up your room?”

“No.  That’s why I put the sign on the door.”

She replied, “I’m sorry, but I am required to get your signature, to prove that you don’t need my help.”

So I signed her clipboard.  But here’s the deal.  That wasn’t her dumb idea.  That was her boss’ dumb idea.  And it says a lot about the boss and the culture of their company.  Like… […]

By |July 29th, 2014|Building the Team, Employees, Human Resources|0 Comments

To Build a Rockin’ Culture…Skip the Pep Talk

I am blogging on behalf of Visa Business and received compensation for my time from Visa for sharing my views in this post, but the views expressed here are solely mine, not Visa’s. Visit http://facebook.com/visasmallbiz to take a look at the reinvented Facebook Page: Well Sourced by Visa Business. The Page serves as a space where small business owners can access educational resources, read success stories from other business owners, engage with peers, and find tips to help businesses run more efficiently. Every month, the Page will introduce a new theme that will focus on a topic important to a small business owner’s success. For additional tips and advice, and information about Visa’s small business solutions, follow @VisaSmallBiz and visit http://visa.com/business.

“If you want to provoke a vigorous debate, start a conversation on organizational culture.”

~ Michale Watkins – Harvard Business Review, May 2013
Maybe it’s like pornography.  We know it when we see it.  Or, when it comes to organizational culture, feel it.

Perhaps culture is to an organization what attitude is to an individual.

Attitude:  a manner, disposition, mental position or feeling with regard to a fact, state, a person or thing.  

Certainly we want employees with good attitudes.  Their energy contributes to a rockin’ company culture.  But when it comes to pro-actively developing a positive, powerful company culture, or improving our employees’ attitudes, we have it backwards. […]

By |August 19th, 2013|Building the Team, Employees, Human Resources|0 Comments

The Worst Career Advice Ever

Recently, Mike Rowe, the Dirty Jobs Dude, was a guest on Bill Maher’s HBO show Real Time.  He was talking about his latest adventure, Profoundly Disconnected, a program to help connect those looking for great careers with real, albeit sometimes dirty, jobs.  I was on the edge of my couch!

I love dirty jobs!  I cheered as Mike shared his frustration that students are being given the Worst Career Advice Ever:   […]

Tips For Hiring the Right Employee

 “I just can’t find good employees.  Nobody wants to work for a dollar anymore.   Thank goodness for Joey.  He’s my top producer.  Customers love him and he delivers top sales every month.  If I could clone him, I would!  He is one in a million.” 

My pal Vince owns a Heating and AC company.  He’s been interviewing for salespeople and so far nobody has made the cut.

I responded,“Gosh, if Joey is one in a million, it will take you a million applicants to find him again! You are looking for a superstar. Instead of trying to find one, why not try to……create one?”

“I don’t have time for that!  I am a busy man!  Where are the self-starters?  

When I was a kid, I worked 12 hours a day for $1.25 an hour!  I was grateful to be working.”

“Yeah, yeah…and you walked six miles to school and back every day, uphill each way.”

“How did you know?” Vince shot back.

[…]