Why Women Make 77% of What Men Make

No more secrets.  Owner Susan at Allied Plumbing & Heating has created transparent pay levels for the Techs and they appreciate the honesty and clarity.  Now, they know what they need to do to move up the ladder. Pretty cool! (And, nice pic of the two of us on Ride Along Day last week!)

I’ve been playing with this idea for the last 20 years.  The sealed envelope thing has permitted a lot of unfair play. What is the big secret? As an employee, everywhere I have ever worked, we knew what others made, even if it wasn’t fair and wasn’t openly discussed. It dawned on me that women wouldn’t be making 77% of what men make doing the same jobs if the salary and wage scales were transparent. I was deeply influenced by Jack Stack’s books The Great Game of Business and A Stake in the Outcome, too.  What if we just got REAL about the compensation and bonus opportunities? […]

By |August 11th, 2014|Building the Team, Employees, Human Resources|Comments Off

Dumb Systems Torture Team Members

I travel a lot.  I appreciate when the hotel staff does a great job of making me comfortable.  Sometimes I don’t need a lot of care, so I will place the “Do Not Disturb” sign on the door.  Recently, after having done so, I hopped in the shower.  At which point someone started knocking on my hotel room door.  They didn’t stop until I got out of the  shower, put on the hotel robe, and answered the door.

It was the housekeeper.  “Would you like me to make up your room?”

“No.  That’s why I put the sign on the door.”

She replied, “I’m sorry, but I am required to get your signature, to prove that you don’t need my help.”

So I signed her clipboard.  But here’s the deal.  That wasn’t her dumb idea.  That was her boss’ dumb idea.  And it says a lot about the boss and the culture of their company.  Like… […]

By |July 29th, 2014|Building the Team, Employees, Human Resources|Comments Off

Are Your Employee Wages Top Secret?

Here’s a snippet from a recent conversation with a plumbing contractor…

“If Bob knew what Steve was making per hour he would quit on the spot.  But I had to pay Steve a premium to get him to come work for us.  What else can I do?  It’s so hard to find good people.”

And it’s even harder to keep them if you are keeping secrets.  The problem is bigger than “finding out” what someone else makes.  Let’s consider a different approach.  What if everyone knew what everyone else was paid?  What if you created a transparent career path and helped the people on your team develop personally and professionally?  What if you created an honorable game and gave team members a reason to believe in you and your mission? […]

By |July 23rd, 2014|Building the Team, Employees|Comments Off

Build Your Business Roster

I’ve had about 100 jobs. Yet I can count on one hand the number of times I have shown up on my first day of work and known who my boss was and what my position in the company was. The Organizational Chart is a graphic description of those two things.

#1 It is the roster for your company. Super helpful. And you can then springboard from the Org Chart to Position Descriptions. Create a short bulleted list of responsibilities for each Position. For example: for the Bookkeeper Position, list…

Enter invoices
Apply customer payments
Enter bills… Etc. Keep the list objective and behavioral.


By |May 29th, 2014|Building the Team|Comments Off

Business Makeover Tip #3: Ask For, Offer To Help!

Sometimes you need a hand.  Sometimes you can offer one.  Be willing to do both.

My great friend, Nancy Michaels, posted a Rant on Saturday.  Thanks, Nancy, for this reminder:  Your best business will be a reflection of YOU, not anyone else.  Mentors, consultants, other businesspeople, can all play a powerful part in your business development.  However, steer clear of anyone who wants you to become a mini-them.  Thanks, too, Nancy, for including me in your Rant as a good guy.  (I do, on occasion, like to wear a costume.  Just sayin’!)

Do allow yourself to be helped by enlisting people who can help you with areas of your business.  However… […]

By |October 29th, 2013|Building the Team|2 Comments