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FREE TIPS TO CREATE AN UNCOMMONLY SUCCESSFUL BUSINESS.

Lost a Great Employee to the Competition?

Oh, it breaks my heart when this happens:  A good team member…leaves.  A client of mine called and told me that one of his key team members resigned.  Let’s call the employee Dan. (Know that that’s not his real name, and this story is a mashup.)  Dan is a great guy and had been with the company […]

Become a No Drama Leader

Greetings!

Got drama?  Have you had it with complaining and blaming?  Maybe even backstabbing?  Every team goes through good times and bad times.  However, there are thing you can do – and NOT do! – that will help you and your team live in peace, harmony and productivity.  It comes down to leadership.

My pal Marlene Chism […]

Why Women Make 77% of What Men Make

No more secrets.  Owner Susan at Allied Plumbing & Heating has created transparent pay levels for the Techs and they appreciate the honesty and clarity.  Now, they know what they need to do to move up the ladder. Pretty cool! (And, nice pic of the two of us on Ride Along Day last week!)

I’ve been playing with this idea for the last 20 years.  The sealed envelope thing has permitted a lot of unfair play. What is the big secret? As an employee, everywhere I have ever worked, we knew what others made, even if it wasn’t fair and wasn’t openly discussed. It dawned on me that women wouldn’t be making 77% of what men make doing the same jobs if the salary and wage scales were transparent. I was deeply influenced by Jack Stack’s books The Great Game of Business and A Stake in the Outcome, too.  What if we just got REAL about the compensation and bonus opportunities? […]

Dumb Systems Torture Team Members

I travel a lot.  I appreciate when the hotel staff does a great job of making me comfortable.  Sometimes I don’t need a lot of care, so I will place the “Do Not Disturb” sign on the door.  Recently, after having done so, I hopped in the shower.  At which point someone started knocking on my hotel room door.  They didn’t stop until I got out of the  shower, put on the hotel robe, and answered the door.

It was the housekeeper.  “Would you like me to make up your room?”

“No.  That’s why I put the sign on the door.”

She replied, “I’m sorry, but I am required to get your signature, to prove that you don’t need my help.”

So I signed her clipboard.  But here’s the deal.  That wasn’t her dumb idea.  That was her boss’ dumb idea.  And it says a lot about the boss and the culture of their company.  Like… […]

Are Your Employee Wages Top Secret?

Here’s a snippet from a recent conversation with a plumbing contractor…

“If Bob knew what Steve was making per hour he would quit on the spot.  But I had to pay Steve a premium to get him to come work for us.  What else can I do?  It’s so hard to find good people.”

And it’s even harder to keep them if you are keeping secrets.  The problem is bigger than “finding out” what someone else makes.  Let’s consider a different approach.  What if everyone knew what everyone else was paid?  What if you created a transparent career path and helped the people on your team develop personally and professionally?  What if you created an honorable game and gave team members a reason to believe in you and your mission? […]

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