The “B” Word

How’s business?  Are you happy with it? Are you better off than you were in at the beginning of the year?  Are your relationships more rewarding?  Is your bank account bigger? “You may delay but time will not.” ~Benjamin Franklin You have an opportunity to create the life you want starting right now.  It’s time [...]

The “B” Word2019-09-26T01:12:30+00:00

Dealing with Customer Complaints

You are building your company with the highest intentions. You are pursuing a lofty Mission. You are working passionately and tirelessly to create a company that dazzles your customers with wonderful products and services. You are building Procedures to deliver your USP consistently. You are training your team to do the right things. Still…at some [...]

Dealing with Customer Complaints2016-12-01T14:55:28+00:00