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"We have hired Ellen twice over the past year and a half to jump-start our business and straighten out the kinks we put into it over the years. Since following her amazing guidance, we have increased our sales by (gasp!) over 120% this year so far. She has helped us put systems in place to keep us accountable and on-track for success, and help keep the chaos at bay in our business and lives.
She is absolutely masterful at handling people and helping them to focus on what is important so they can do more of what they enjoy. She is a cheerleader, financial consultant, relationship counselor and lion-tamer all rolled into one package! Kudos to Ellen!"Ron Culver
Culver Architects, Inc.About Ellen
I'm Ellen Rohr, president of Bare Bones Biz. I teach the business basics. The things that make all the difference to your business success. I've helped thousands of biz builders start, fix and grow their companies. Follow me on Facebook, Twitter or Google+I'm a columnist for PHC News and contributor to many business journals and trade magazines. I provide "in the trenches" insight that business owners can relate to. More...
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Tag Archives: Customer service
Do Business Owners Know What Their Customers Want?
Research Shows 90% Do Not… What customers value most changes constantly, and the pace of change has increased exponentially with the economic recession. The businesses who become relevant by addressing what customers really value at any given time will be … Continue reading
In A Pinch, Try Customer Service
Crisis shouldn’t be the spur, but better late than never. A Wall Street Journal article from a couple of summers ago caught my eye. Titled “Customer Service as a Growth Engine,” the article described efforts by large organizations such as … Continue reading
