When I first visited CCA Davis Correctional, what struck me is how much the guys “inside” look like everyone else “outside.” For some, being incarcerated is the only way to keep society safe. For others, once they’ve served their sentence, they should be free and welcome to reenter society. But…would you hire an ex-con? Probably not. And if they can find jobs, it’s usually minimum wage positions. It’s hard not to see poverty as a core cause of criminal behavior. So, how to break the cycle? It takes a willing man with a plan! […]
The Pricing Worksheet
Hi Al and Ellen,
Just a note about this week…
It is now 4PM, just had a hot week with a holiday in the middle. Did a walk-around checking on team members in service…
CSRs are happy, calm and made DQ run and loving it. They said it was busy but as a team got it done. No unhappy customers and all calls are scheduled to customer satisfaction. Last year the CSR’s would be pulling their hair out taking calls and dispatching talking to unhappy customers. This year I had to ask “Are we slow? There seems to be no panic.” They responded that we are busy, very busy but we can handle it easily! What a difference one year and a great program makes!
Branch managers are out of the office supporting the field techs, not behind a desk. Result: No customer complaints that result in “fire fighting” and more calls done than expected resulting in a planned good schedule for Saturday and also giving some of the guys the weekend off to rest. Great Stuff!
Dave Dalpe, Owner
Victory Heating and Air Conditioning Co. Inc.