Ready to Go Paperless?

You get a tablet!  You get a tablet!  At Zoom, now every team member has a tablet.  On it:  The Operations Manual.  The Price Book.  How To Videos.  Invoicing and Payment Collection.  The Top Projects Lists and updates.  The Scorecards.  Testimonials and Job Evidence Manuals.  Access to the internet, videos, Google apps, email, texting…whatever they need to solve problems and serve customers. […]

By |September 9th, 2014|Accounting, Productivity, Training|1 Comment

5 Tips for Financial Goal Setting!

“What’s the point of setting financial goals?  I have no idea what will happen each day for sales.  Unexpected expenses crop up all the time, too.  If it’s just a ‘guess,’ then why bother?”

That’s what one of my clients just shared with me.  I appreciate his candor and his frustration.  However, if you want tomorrow to be better than today, it starts with intention and imagination.  So, set financial goals…no matter how awkward it is.  As you clarify your intention and take aligned action, you will make those dreams come to pass.  It’s OK if it takes a little longer and costs a little more than you hoped.

Here’s more help!  I put together 5 Tips for Financial Goal Setting.  Enjoy! […]

By |March 11th, 2014|Accounting, Budgeting|2 Comments

To Build a Rockin’ Culture…Skip the Pep Talk

I am blogging on behalf of Visa Business and received compensation for my time from Visa for sharing my views in this post, but the views expressed here are solely mine, not Visa’s. Visit http://facebook.com/visasmallbiz to take a look at the reinvented Facebook Page: Well Sourced by Visa Business. The Page serves as a space where small business owners can access educational resources, read success stories from other business owners, engage with peers, and find tips to help businesses run more efficiently. Every month, the Page will introduce a new theme that will focus on a topic important to a small business owner’s success. For additional tips and advice, and information about Visa’s small business solutions, follow @VisaSmallBiz and visit http://visa.com/business.

“If you want to provoke a vigorous debate, start a conversation on organizational culture.”

~ Michale Watkins – Harvard Business Review, May 2013
Maybe it’s like pornography.  We know it when we see it.  Or, when it comes to organizational culture, feel it.

Perhaps culture is to an organization what attitude is to an individual.

Attitude:  a manner, disposition, mental position or feeling with regard to a fact, state, a person or thing.  

Certainly we want employees with good attitudes.  Their energy contributes to a rockin’ company culture.  But when it comes to pro-actively developing a positive, powerful company culture, or improving our employees’ attitudes, we have it backwards. […]

By |August 19th, 2013|Building the Team, Employees, Human Resources|0 Comments

Business Makeover Tips – The Ride Along

As a small business expert, I have learned a few things.  Here are my latest, greatest insights…

There is information and implementation.  You probably have PLENTY of information already.
You are short on time and energy.  Ergo, you get behind on implementation.
Your front line team members can get things done for you.  They will fix your business.  If you ask them.  If you let them.  If you acknowledge and reward them for it.  If you help them be successful.
The opportunities to ask, allow, coach, celebrate and get things done are in the field, in the truck, and on the shop floor.  You’ve got to Ride Along (or work Side by Side) with your team members to move from idle information to profitable implementation. […]

Should He Stay or Go?

Even as you read the title of this blog, did someone come to mind?  Is it time to decide about the person “on the bubble?”

Jack Welch, former CEO of General Electric, was asked at the end of his remarkable career, “What would you have done differently.”  He responded, “I should have moved faster.  There were times I had already made the decision and then took too long to act.”  This is interesting coming from a guy who is known for his decisive action.  The GE culture is to be number one or number two in every market they participate in…or they get out of that market.  People produce or they go.  Yet, even Jack wished he had moved faster.

You are responsible for two things. You are the leader.  As such, you have two responsibilities that you can never delegate: […]