Here’s a pic of me and Jerod, elbow deep in a furnace. Jerod is everything you look for in a technician…nice, polite, skilled, ethical and ambitious. He deeply cares about his customers and fellow team members. Jerod just graduated from his company’s field supervisor training course and is determined to make a powerful, positive impact. It was great to spend time with him on a ride along.
Jerod has lots of cool tools to help him. In addition to the required hand tools and job materials, he is loaded up with electronics. GPS, a smart phone, an iPad and a laptop. The company is moving to writable PDFs so that the techs can handle paperwork faster, and without paper. All of this communication equipment is designed to help the office and the field team stay in touch, and move the data quickly into the accounting and customer service software. Nice. […]